🌿 Signature Scuba · Gili Gede
📋 Cancellations & Refunds
🤿 Dive with confidence, clear & fair policies
Free Cancellation-Full Payment
🕐 Up to 14 Days Before 💰 100% RefundGuests who paid in full may cancel their booking up to 14 days before arrival and receive a full refund. No charges will apply.
Free Cancellation-Deposit Only
⚠️ Request made any Days 💳90% RefundGuests who cancel their booking and request a refund of their deposit at any time before the event begins.
Partial Refund
📅 14 – 7 Days Before 💵 75% RefundCancellations made between 14 days and 7 days prior to arrival will incur a charge of 25% of the total booking price.
Non-Refundable
⏰ Within 7 Days / No-Show ❌ 0% RefundCancellations made within 7 days of arrival, or failure to show up, will result in a 100% charge of the booking amount. We may offer credit for future dives or rebooking options where possible. Travel insurance is always recommended
No Refund for Natural Disasters
⚠️ Force Majeure 0% RefundNo refunds will be issued for cancellations or interruptions caused by natural disasters or force majeure events, including but not limited to tsunamis, earthquakes, floods, and other similar occurrences.
Date Change Policy
⚠️ Subject to room availability up to 14 days before to request 🏠 90% Room Refund 🤿 100% Dive Booking ValidGuest who requested new dates for their rooms, we offer a 90% refund of your room payment if our rooms are not available after making changes. You may book another hotel and continue your diving activities with us.
📅 Date Change Request Policy – Dive and Stay Package
Please note that date changes are permitted up to 7 days prior to your scheduled arrival, subject to room availability. If we are able to accommodate your request and rooms are available on your preferred dates, no fees will apply – this would be the best outcome for both parties.
If we are unable to accommodate your new dates at our resort, we will assist by recommending alternative properties in our immediate vicinity.
As a special exception to our standard cancellation and refund policy, the following applies exclusively to Dive and Stay packages that include custom accommodation and fundives packages:
- If your date change cannot be accommodated due to room unavailability, we will refund 50% of your accommodation fee.
- This 50% refund applies regardless of when the change request is made, even if submitted well in advance of your arrival date.
- Please rest assured that any discounts applied to diving activities will remain valid and unaffected by this change.
🎯 Special Group Booking Policy
Certain bookings—including group reservations, liveaboard charters, and special events—may require a non-refundable deposit. This requirement will be clearly communicated at the time of booking and shall apply upon mutual agreement by both parties.
Such special events are classified as advance bookings, as they involve the preparation and allocation of dedicated resources, including but not limited to dive activities and related logistics. Special bookings are not standard bookings as this is a special request from guests to organize an event.
📋 Special Booking Only. Group Cancellation and Refund Policy
This is not for standard booking but special group booking upon special request. Please take note of the following terms regarding cancellations and refunds for group special bookings:
- a) Deposit Non-Refundable – The deposit paid for a group booking is non-refundable under all circumstances, even if the remaining balance is eligible for a refund.
- b) Cancellation Within 7 Days – Group booking cancellations made less than 7 days prior to the arrival date will not be refunded.
- c) Date Changes – Group booking changes to preferred event dates are permitted, provided they are requested at least 2 months before the original event date.
- d) Full Payment Cancellations – If full payment has been made, cancellations are only accepted if the request is submitted at least 1 month before the event date. This 1-month period is calculated from the date that falls 7 days prior to the arrival date. This applies even if the cancellation request was made much earlier.
- e) Refund Amount – For group bookings, once a cancellation request is submitted in accordance with clause (d) above, a refund will be issued for the total amount paid, minus any discounts applied. This applies regardless of how early the cancellation request was made.
🔄 How Cancellation & Refund Works – Signature Scuba Group
🙋 Guest Requests Cancellation
Notify via WhatsApp, email, or at any of our locations (Gili Gede / Gili Trawangan / Kuta Lombok).
📆 Check Timing
Determine days before dive/package → define refund %.
🧮 Apply Correct Charge
Calculate deductions and confirm final refund amount.
💳 Process Refund
Issued via original payment method within 7 business days.
📨 Confirmation to Guest
Send cancellation receipt, refund amount & timeline.
📨 Guest Confirmation Includes
When a cancellation is processed, we will send a confirmation email that includes the following details:
Weather / Safety Cancellation by Operator
If Signature Scuba Group cancels a dive trip or course due to unsafe weather conditions, port closures, or any safety-related reason (in Gili Gede, Gili Trawangan, or Kuta Lombok), you will receive a full refund or the option to reschedule without extra charge. Your safety is our top priority.
Our Fair Policy Note – Book With Confidence
We understand travel plans can change unexpectedly. If you face emergencies, illness, or travel disruptions, please contact us immediately. We may offer credit for future dives or rebooking options where possible. Travel insurance is always recommended to protect your booking against unforeseen events (flight delays, medical issues, etc.). ✈️🛡️
📬 Contact Us
If you have any questions about our cancellation policy or need assistance, please contact us: